Operational Excellence

Operational Excellence: A Journey of Transformation from Surviving to Thriving

July 28, 2010 - July 28, 2010
7:00 PM - 09:00 PM
Dubai, UAE


Operational Excellence: A Journey of Transformation from Surviving to Thriving


• You are unable to hire additional qualified people in this current economic condition.
• Customers are complaining that your products are costly, deliveries are not on time or quality of your products and services are deteriorating.
• Customer needs are quite diverse and you cannot cope up with customers’ needs.
• You are struggling to manage the growth.
• You are facing difficulties to manage your expected level of profit.
• You are cutting current operating budget knowing that this might harm your future growth.
• You have excellent strategies on place, but facing difficulties to execute them.

The ever changing landscape of customers’ demands and volatile nature of economic conditions threaten survival of companies if they do not produce and deliver Faster, Better and Cheaper. In the quest of fulfilling customers’ expectations, companies must not lose sight of the most critical factor in the business - PROFITABILITY. The question remains: HOW?

To answer this question, SUKAD is holding a two-hour workshop on “OPERATIONAL EXCELLENCE” on July 28th, 2010.

Please join us to learn how the Journey of Operational Excellence will lead your companies from good to great, from surviving to thriving. Operational Excellence is more than managing day-to-day operations.

The workshop will touch on the following topics which are important components for achieving Operational Excellence.

Alignment of operational strategies with corporate strategies

Alignment of people, processes and technologies to optimize resources, opportunities and performances

Include not only Operational Processes but also the Supporting processes:

  • Strategy Management and Execution Processes
  • Leadership and Management Processes (Communication, Auditing and Management Reviews)
  • Employee Training and Development Process
  • Capacity Planning Process
  • Performance Management Process
  • Employee Motivation Process
  • Importance of a well-designed governance system and continuous improvement in culture, monitoring and performances


Speaker Name:
Samina Khandakar
Speaker Profile:

Samina Khandakar, MBA, Lean Six Sigma Master Black Belt (Caterpillar)
Director, Operational Excellence-SUKAD

Ms. Khandakar is a Lean Six Sigma Professional with a proven track record of reducing costs and increasing revenues through Process Optimization and successful Project Management. She led and coached projects from multiple operational areas including Inventory Management, Vehicle Management, Shop layout, Warranty Administration and other areas and achieved 7 million dollar savings from those projects through efficiency improvement.

Ms. Khandakar was trained in Six Sigma and Lean methodologies by Caterpillar, world’s leading manufacturer of Construction and Mining Equipment. Before moving to Dubai in November 2009,  she served as Lean Six Sigma Master Black Belt for Caterpillar’s largest Caterpillar Dealership worldwide, Finning (Canada) with presence in Canada, U.K and South America.  She also deployed the Lean methodology-Caterpillar Production System (Modeled after Toyota Production System, Caterpillar Production System is a Lean Six Sigma Initiative by Caterpillar) throughout Finning (Canada).

She has extensive experience working with Executive Management to identify areas for improvement and cost saving opportunities. She also provided Lean Six Sigma Green Belt and Yellow Belt trainings to various audiences. Ms. Khandakar holds a MBA degree from the University of Alberta in Alberta, Canada.